Our Commitment
ZENER SAI UTILITY LTD is committed to responsible and compliant business telemarketing practices.
We respect customer privacy and comply with applicable UK legislation relating to telephone marketing.
Our Procedures
We operate processes designed to ensure that outbound marketing activities are conducted responsibly.
Where applicable we:
- Screen telephone numbers against the Telephone Preference Service (TPS) and Corporate Telephone Preference Service (CTPS).
- Maintain internal suppression lists.
- Respect customer opt-out requests.
- Maintain accurate calling records.
- Identify ourselves clearly during every call.
- Conduct business professionally and respectfully.
Staff Training
Our sales representatives receive ongoing training covering:
- Ethical sales practices
- Customer protection
- Data privacy
- Complaint handling
- Telephone compliance requirements
Continuous Monitoring
Our compliance team regularly monitors sales activities to ensure standards are maintained and to identify opportunities for continuous improvement.
Responsible Communication
We aim to ensure that our telephone marketing activities are conducted professionally, respectfully and in line with applicable requirements.